Warranty
Shop with confidence. Every product from Dev007 is genuine, and if something goes wrong because of a defect, we'll repair or replace it at no cost to you.
100% Genuine
Every product is original and quality checked
Manufacturer Warranty
Brand warranty honoured on eligible products
Repair or Replace
Free repair or replacement for covered defects
Quick Claims
Claims reviewed within 2 business days
Warranty periods
Warranty starts from the date of delivery. If a product page mentions a specific warranty, that applies instead of the typical cover below.
| Product type | Warranty | Covers |
|---|---|---|
| Electronics & appliances | 6–12 months | Manufacturer warranty against defects |
| Watches & accessories | 6 months | Movement and manufacturing defects |
| Footwear & bags | 3 months | Sole, stitching and hardware defects |
| Clothing | 30 days | Manufacturing defects such as faulty stitching or zips |
What's covered
- Manufacturing defects in materials or workmanship
- Parts that stop working under normal use
- Faulty stitching, zips, buttons or hardware
- Items that arrive with a defect we missed
What's not covered
- Normal wear and tear, fading or scratches over time
- Damage from accidents, drops, water or misuse
- Repairs or changes made by anyone other than us or the brand
- Products without their original order or serial number
- Consumables such as batteries, unless stated otherwise
How to make a claim
- 1
Contact us
Share your order number, the product and a short description of the problem.
- 2
Send photos or video
A few clear photos or a short video of the defect help us review it quickly.
- 3
Review
We review your claim within 2 business days and confirm the next step.
- 4
Repair or replace
We arrange a free pickup, then repair or replace the item. If neither is possible, we refund it.
Keep these handy
- Your order number (from your email or My Orders)
- Photos or a short video of the defect
- The product's serial number, if it has one
Frequently asked questions
Where do I find the warranty for a product?
Products with a specific warranty mention it on their product page. Otherwise, the typical cover for that type of product in the table above applies.
Do I need a bill to make a claim?
Your order confirmation email or the order in My Orders works as your proof of purchase. Some brands may also ask for the product's serial number.
When does the warranty start?
From the date your order is delivered.
Does a replacement get a new warranty?
A replacement is covered for the rest of the original warranty period, or 30 days, whichever is longer.
Can I claim the brand warranty directly?
Yes. For products with a manufacturer warranty, you can also go to the brand's authorised service centre with your order confirmation.
Need to make a claim?
Find your order, then get in touch and we'll take it from there.